Shipping and Delivery
Order Fulfillment
- All in-stock orders will typically be fulfilled within 1 to 2 business days unless a custom order is placed (6 to 12 weeks) or due to a large inflow of orders, with shipping commencing thereafter.
Domestic Shipping (Singapore)
Standard
- Courier: Qdelivery by Qxpress
- Estimated lead time: 1 to 3 business days.
- Free shipping applies for order value > USD$35
- Order value < USD$35 is subjected to a USD$3.95 shipping fee.
Same Day Delivery
- Courier: GrabExpress
- Lead time: Same day (Weekdays only, excluding Weekends and Public Holidays)
- USD$14.95 delivery fee.
- For orders placed before 5pm, delivery will be arranged on the same working day.
- For orders placed after 5pm, delivery will be arranged on the next working day.
- Kindly indicate your preferred delivery timing(s) at the 'order special instructions' note located in your shopping cart page, or a same day delivery will be arranged with no specific timing.
Note: There are currently no options for Self-Pick Up.
International Shipping
Standard:
- Estimated lead time: 7 to 21 business days.
- USD$4.95 flat
- Participating countries/regions:
Arab Emirates, Australia, Austria, Belgium, Canada, China, Demark, France, Germany, Greece, Hong Kong, India, Ireland, Italy, Japan, Macau, Malaysia, Netherland, New Zealand, Norway, Oman, Philippines, Portugal, Qatar, Saudi Arabia, Spain, Sweden, South Korea, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam
Note: Delivery service will be operated by the destination's local postal service/courier.
Express:
- Courier: DHL Express
- Estimated lead time: 1 to 5 business days.
- Shipping to Residential and Business address only (we are unable to ship to PO Box, APO and FPO addresses).
- Subsidised International Express Shipping Rates (USD$):
Shipping and Delivery
| Zones / Order Amount (USD$) | < $75 | $75 - $129 | $130 - $179 | ≥ $180 |
| Malaysia | $9.95 | $4.95 | Free Shipping | Free Shipping |
|
Zone A: Australia, Asia (South, East), New Zealand |
$14.95 | $9.95 | $4.95 | Free Shipping |
|
Zone B: Canada, Europe, Mexico, UK, USA (Continental) |
$19.95 | $14.95 | $9.95 | Free Shipping |
|
Zone C: Albania, Israel, Qatar, Serbia, South Africa, UAE, OCONUS |
$29.95 | $19.95 | $14.95 | Free Shipping |
| Rest of the World | $34.95 | $29.95 | $24.95 | Free Shipping |
Note: We are not responsible for any customs and taxes incurred along the way during shipments. Shipping rates are subjected to changes should there be an alteration of shipping prices by the courier.
Note 2: Due to shipment limitations/circumstances, we currently do not ship to the following countries:
Åland Islands, Ascension Island, British Indian Ocean Territory, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, French Polynesia, French Southern Territories, Isle of Man, Norfolk Island, Palestinian Territories, Pitcairn Islands, South Georgia & South Sandwich Islands, St. Pierre & Miquelon, Svalbard & Jan Mayen, Tokelau, Tristan da Cunha, U.S. Outlying Islands, Wallis & Futuna, Western Sahara.
*Updated December 2023